The National Health Insurance Authority (NHIA) has called on the Private Health Facilities Association of Ghana (PHFAoG) to reconsider its decision to suspend services to National Health Insurance Scheme (NHIS) cardholders over delayed claim reimbursements.

The PHFAoG announced the suspension in a statement issued on 4 April 2025, citing what it described as persistent delays in the payment of claims owed to its member facilities.

In a press release dated April 5, 2025, and signed by its Chief Executive, Dr Victor Asare Bampoe, the NHIA acknowledged the concerns raised by the association and indicated that measures had been taken to address the issue.

“Modalities for the payment of outstanding claims have been fully concluded, and disbursement has commenced since Friday, 4th April 2025,” the statement said.

Dr Bampoe added that further payments were being processed and would reflect in the accounts of affected providers in the coming days.

“We are focused on continuing to work with all service providers while ensuring the sustainability of the scheme,” he stated.

The NHIA also appealed to the PHFAoG to reverse any action that could disrupt access to healthcare for NHIS members.

“We urge the PHFAoG to rescind any decision that may compromise access to healthcare for our cherished NHIS members,” Dr Bampoe said, stressing the vital role private health providers play in delivering healthcare across the country.

He further noted that the Authority remained open to dialogue and was committed to engaging constructively with all stakeholders to resolve any outstanding issues.