The 4th edition of the International Customer Service Summit (ICUSS 2025) is set to take place on October 10, 2025, at the Tang Palace Hotel in Accra.

Under the theme, "Unlocking Customer Loyalty through Proactive and Predictive Service", the summit will gather Africa's forward-thinking business leaders for a day of transformative insights and global conversation.

Endorsed by the Ministry of Tourism, Culture and Creative Arts(MOTCA) and Ghana Tourism Development Company(GTDC), ICUSS 2025 is more than a conference; it is the cornerstone event celebrating Customer Service Week across the globe.

It serves as a pivotal gathering for renowned business owners, CEOs, managers, and public office holders to chart the course for exceptional service delivery that drives growth and ignites profits across the continent.

This years focus on proactive and predictive service marks a significant shift from reactive support to anticipating customer needs before they arise.

The summit is set to equip attendees with the strategies and tools to build deeper, more profitable customer relationships in an increasingly competitive landscape.

Leading this charge is the acclaimed keynote speaker, Dr. Emmanuel Dei-Tumi, a renowned leadership and business growth expert, other speakers include Lady Dentaa Amoateng,(MBE),Bright Ladzekpo, Nana Yaa Serwa Sarpong and Herman Wandji from Cameroon.

Attendees will gain invaluable insights from his address, learning how to leverage new technologies and methodologies to exceed evolving customer expectations.

We are on a mission to transform customer service in Africa, moving from a support function to a core business strategy that directly fuels loyalty and revenue, remarked Priscilla Wellington Asante, CEO for Customer Service Africa.

The summit is proud to be supported by a coalition of leading organisations.

Partners include Green Trek Tours, AFRIMASS, Ellaven Consult, REPUTE-Burson, Ghana Tourism Authority, Ghana Tourism Development Company, Ghana Hotels Association, STAMES, MNotify, EASTAGG, and Soul Impact.

Sponsored by The African Regent Hotel and Leather On Call GH with Joy FM, Joy News, Joy Business, JoyPrime, GBC, and GhOne as media partners.