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Substandard customer service rendered in many corporate institutions can improve if staff who violate customer service protocols are sanctioned.
The observation was made by a Lecturer at the University of Ghana Business School, Bob Hinson on the Super Morning Show.
The discussion on the subject of poor customer service was triggered by a survey conducted by Joy Fm.
The survey sought to ascertain the phone etiquette exhibited by client-service staff of a number of institutions including the ECG, Korlebu Teaching Hospital, and Databank among others.
Professor Bob Hinson says corporate bodies can no longer make excuses when staffs are uncouth towards customers.
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