
Audio By Carbonatix
A review is being launched into airlines' seating policies, the Civil Aviation Authority says.
It will examine whether companies are deliberately splitting up groups of passengers so they pay to sit together. Airlines allocate seating via computer algorithms.
The CAA said it wanted to make sure the practices were "fair and transparent".
A spokeswoman for Ryanair said: "Our policy is very clear for our customers."
CAA research of more than 4,000 passengers who had travelled as part of a group on 10 airlines in the last year found that just over half of respondents were told they would have to pay more to sit together before they booked.
However, almost half believed that their airline would automatically allocate them seats together.
Of the group of respondents that paid extra to sit together, six in 10 said they did so because of the risk that their airline might split up their group.
Andrew Haines, chief executive of the CAA, said airline seating practices were "clearly causing some confusion" and its research showed some passengers were paying to sit together when they might not need to.
"We will be looking into how airlines decide where to seat passengers that have booked as part of a group and whether any airlines are pro-actively splitting up groups of passengers when, in fact, they could be sat together," he said.
"We will not hesitate to take any necessary enforcement action should it be required at the end of the review," he added.
A spokeswoman for Ryanair said the airline was happy to co-operate.
"Our policy is very clear for our customers and seats can be purchased from just €2 and kids travelling in families get free seats," she said.
In a statement, EasyJet said: "Unlike some airlines, if passengers choose not to pay to select their seats, EasyJet's seating system is programmed to try and seat families together when they check-in online by using an algorithm."
Latest Stories
-
Smile Train to convene Africa, India cleft specialists for Indo-Africa Cleft Conference
3 minutes -
Parliament extends sitting to Saturday for 2026 Mid-Year Budget Review debate
9 minutes -
Come back to Ghanaians, you said they were your children – Mahama tells Ofori-Atta
9 minutes -
Kotoko appoint Eric Tinkler as new head coach
10 minutes -
Police investigate alleged abduction of 8-month-old baby at Kpando Market
12 minutes -
Brand communities and tribal consumption: What football fans teach us about loyalty
20 minutes -
Why flee if you’ve done nothing wrong? – Mahama questions Ofori-Atta’s absence
24 minutes -
MTN Ghana Foundation commissions ICT and Robotics Centre for New Asafo M/A Basic School
33 minutes -
Mahama announces plans for Ho airport expansion
36 minutes -
My appointees will face the same accountability standards if found culpable – Mahama
41 minutes -
Kumasi to experience intermittent power outages for three months as GRIDCo upgrades transmission lines
42 minutes -
GES launches entrepreneurship pilot in SHSs to nurture job creators
47 minutes -
German politician faces calls to resign over surrogacy child
48 minutes -
I do not take any pride in prosecuting people if they have done no wrong – Mahama
53 minutes -
Uganda suspends school trips after 20 pupils die in bus crash
56 minutes