
Audio By Carbonatix
India's biggest airline IndiGo faced a growing crisis, with more than 300 flights cancelled since Tuesday, leaving thousands of passengers stranded nationwide.
Delhi, Mumbai, Hyderabad and Bengaluru - among India's busiest airports - were worst hit.
The airline blamed technical glitches, weather and new crew rostering rules for the disruption.
The budget airline, with over 60% domestic market share, links major metros and smaller cities.
IndiGo said it had made "calibrated adjustments" to its schedule until Friday to stabilise operations.
On Thursday morning, ANI news agency reported 33 IndiGo flight cancellations at Delhi, 85 at Mumbai and 73 at Bengaluru.
Videos of frustrated flyers circulated on social media and many passengers took to X (formerly Twitter) to complain.
Most complaints on X received the airline's standard response: "Our operations are dependent on several factors, some of which are beyond our control and may impact the schedule."
India's aviation regulator is reportedly investigating the disruptions and has asked the airline to explain the reasons behind the cancellations and delays.
Since 1 November, IndiGo has faced pilot and crew shortages under new Flight Duty Time Limit (FDTL) rules, which limit flight hours and mandate more rest, media reports say.
However, the Federation of Indian Pilots said the cancellations "cannot be attributed" to the new rules, noting other airlines remain largely unaffected.
The BBC has reached out to IndiGo for a comment.
This crisis hits the reputation of the two-decade-old carrier, which built its brand on punctuality. However, in recent months its performance has slipped.
According to a recent survey by online community platform LocalCircles, 54% of the airline's passengers reported issues with its timeliness over the past year.
Latest Stories
-
Cabinet approves reforms to limit mining leases to 20 years
8 minutes -
Environmental health practitioners push for independent regulatory council, stronger sanitation governance
8 minutes -
J.E.A. Mills Heritage outlines activities to mark 14th anniversary of former president’s death
17 minutes -
Strategic fuel stock programme key to cushioning consumers from pump price hikes – COPEC
18 minutes -
Misinformation is eroding public trust in the media—Prof Etse Sikanku
21 minutes -
Hanan Abdul-Wahab’s lawyers move to strike out fresh criminal charges
27 minutes -
Reliable funding model critical for protecting two decades of sanitation gains — Stakeholders
30 minutes -
Farihan Alhassan urges African banks to rethink risk to unlock growth capital
32 minutes -
Bond market: Turnover rose 56% to GH¢2.44bn
33 minutes -
Illegal mining persists because some state officials are failing to act — Ken Ashigbey
51 minutes -
Informal cross-border trade increases to GH¢31bn, surpasses formal trade – GSS
53 minutes -
FIFA celebrates 23-year-old Ghanaian medical doctor for his voluntary service at World Cup
54 minutes -
Journalism schools must lead AI, misinformation debate — UniMAC-IJ Rector
55 minutes -
Pruride returns for seventh edition with GHS15,000 top prize
1 hour -
Andrew Tandoh Adote calls for stronger copyright laws to protect voice-over artistes
1 hour