Audio By Carbonatix
The National Communications Authority (NCA) has sanctioned MTN Ghana for failing to comply with directives which were sent to them following some challenges with their network recently.
NCA had directed MTN to submit a report on the challenges within 24 hours of receipt of the directive, but the Mobile Network Operator failed to comply.
Citing the gazetted schedule of penalties, the NCA said it has imposed the following sanctions on MTN:
1. A fine of GHC10,000.00 daily in accordance with Section N (7) of the Authority’s gazetted Schedule of Penalties for failure to submit the report by 4th December, 2019. It should be noted that this Pecuniary Penalty is a fine of GH¢10,000 for each day the infraction persists from 4th December to such time that MTN submits the report.
2. A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazetted Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for challenges with billing inaccuracies regarding the purchase of their telecommunications service bundles.
3. A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazette Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for inaccessibility of MTN’s Customer Care lines.
The NCA statement released on Thursday said MTN has also been instructed to ensure that the fines are paid by close of business on Monday, 11th December, 2019.
The NCA further entreat consumers to report all challenges to the Authority to its Complaints Unit after duly reporting to the MNO concerned.
Read the full statement below:
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