Audio By Carbonatix
TikTok has been accused of breaching users' rights "on a massive scale" by a European consumer group.
The European Consumer Organisation (BEUC) says the platform "falls foul of multiple breaches of EU consumer rights".
It also claims TikTok has failed to protect children from hidden advertising and inappropriate content.
TikTok told the BBC that it has requested a meeting with the BEUC to discuss its concerns.
The body has filed a complaint with the EU’s network of consumer protection authorities.
Owned by China's Bytedance, TikTok has faced increasing criticism regarding its privacy and safety policies following a number of incidents.
The BEUC cited several issues in its complaint to the EU, among them declaring the platform's terms of service "unfair".
"They are unclear, ambiguous and favour TikTok to the detriment of its users," said the organisation.
"Its copyright terms are equally unfair as they give TikTok an irrevocable right to use, distribute and reproduce the videos published by users, without remuneration."
'Failing children'
Monique Goyens, director general of the BEUC, urged authorities to "take swift action" against the platform.
“In just a few years, TikTok has become one of the most popular social media apps with millions of users across Europe. But TikTok is letting its users down by breaching their rights on a massive scale," said Ms Goyens.
“Children love TikTok but the company fails to keep them protected."
She added: “We urge authorities to take swift action. They must act now to make sure TikTok is a place where consumers, especially children, can enjoy themselves without being deprived of their rights.”
A spokesman for TikTok told the BBC that the platform had taken numerous steps toward protecting its users, especially those aged 16 and under.
Users have to be 13 or older to join the platform.
"Keeping our community safe, especially our younger users, and complying with the laws where we operate are responsibilities we take incredibly seriously," he said.
"Every day we work hard to protect our community, which is why we have taken a range of major steps - including making all accounts belonging to users under 16 private by default. We've also developed an in-app summary of our privacy policy with vocabulary and a tone of voice that makes it easier for teens to understand our approach to privacy."
Latest Stories
-
Daddy Lumba: Sights & sounds as Ghanaians mourn legend at Kumasi funeral
11 minutes -
Disorder in Parliament reflects poorly on Speaker – Senyo Hosi
15 minutes -
Final funeral rites for late defence minister Dr Omane Boamah underway in Koforidua
25 minutes -
Senyo Hosi questions Ghana’s democratic image after Kpandai rerun chaos in Parliament
33 minutes -
Okada riders association promises discipline after legalisation of commercial motorcycles
39 minutes -
Galamsey threatens cocoa production as Kuapa Kooko appeals for stronger government action
59 minutes -
Funds delay relocation of traders, stalling Ahodwo–Santasi road dualisation
1 hour -
Daddy Lumba’s funeral underway as hundreds of mourners throng Baba Yara Stadium
1 hour -
Illegal mining and pollution putting Ghana’s soils under threat -Soil conservationists
2 hours -
Prof. Kwawukume urges FHU graduates to innovate
2 hours -
Kwame Danso youth leaders condemn court and police station attack
2 hours -
New review shows major gaps in sexual and reproductive health across West and Central Africa
2 hours -
Ghana’s economic growth to remain strong in 2026 despite slowdown in quarter 3 – Fitch Solutions
2 hours -
All set for Joy FM’s 2025 Festival of Nine Lessons and Carols
4 hours -
A healthy man suffers a stroke and permanent damage after consuming numerous energy drinks
4 hours
