Some personal and business insurance claimants are slated to share their experiences at 4 pm on Thursday during the October 2021 edition of H.Insured: All About Insurance Webinar Series.

It will be hosted by Hollard Ghana's insurance group, Hollard Insurance and Hollard Life Assurance. The webinar will be live on Zoom and the company’s Facebook page.

The webinar will be moderated by Dorothy Salifu, Head of Operations, a claims expert at Hollard Life Assurance, joined by her colleague, award-winning claims personality of the year at CIIG 2020, Iris Logan, Head of Claims at Hollard Insurance.

The claimants, drawn from business and private sector, are Hollard customers with testimonials to share.

They are Michael Asiedu Ampomah, Chief Superintendent of Immigration, Adepa Family Plan claimant, Senyo Agbesi, Credit Controller, Motor Insurance claimant, Kwasi Asamoah, Eye equipment supplier, Adepa Wo Fie claimant, Appiah Agyeman Jnr, Head of People and Operations, Bayport Savings and Loans, Purple Employee Plan claimant and Sampson Vigbedor, Financial Director of Yamco Manufacturing Company Ltd, Fire and Allied Perils claimant.

Commenting on the essence of the webinar, Group Head, Marketing and Corporate Affairs, Cynthia Ofori-Dwumfuo, said: “Claims are the ‘why’ of our business purpose. We are fulfilled when customers are delighted with our service, especially during their time of dire need.  

"However, we acknowledge that the process of claiming can be challenging due to a lack of understanding of the process, and insurance companies customers’ may leave dissatisfied from avoidable issues and shun insurance altogether.”

“According to research, inadequate awareness and improper way of filing for claims have resulted in so many misconceptions about insurance. As an unconventional company, which do well by doing good, we believe having these honest conversations can clear misconceptions.

"Hence, we have drawn claimants from our diverse products to share their personal experiences on the best ways to secure a pay-out. We believe by the time the discussion is over, customers in doubt will come to appreciate the claims process.”, she added.

The down to earth jargon-free webinar, in its second season, promises to be very educative and insightful. Interested participants should visit Hollard Ghana on Facebook to watch live at 4 pm on Thursday.