To commemorate the end of another year, Concentrix + Webhelp, a leading global provider of customer experience (CX) solutions and technology, recently held an end-of-year celebration, dubbed WAHOU time, at its site in Accra, Ghana.

In attendance was Kojo Oppong Nkrumah, the Minister of Information in Ghana.

During the celebration, Nkrumah acknowledged the pivotal role played by enterprises including Concentrix + Webhelp in propelling the nation forward in economic development.

Highlighting Ghana's embrace of the digital era, he underscored significant investments in technology and the digitalization of the economy to ensure Ghana remains at the forefront of innovation.

Phillipe Broutin, General Manager, Africa Expansion of Concentrix + Webhelp, reiterated the company’s commitment to corporate social responsibility and environmental sustainability.

He highlighted the impact of new hires within the company, showcasing their dedication to fostering local talent.

Moreover, he emphasised a notable reduction in plastic cutlery use as part of the initiatives implemented by the company to protect the environment. Other impacts made in Ghana include:

1. Job Creation: Concentrix + Webhelp's operations in Ghana have contributed significantly to local employment, growing to over 500 dedicated team members within the first year. The organization is on track to create additional opportunities, targeting to grow its current staff strength within the next few years.
2. Technological Advancements: The infusion of technological investments not only benefits global operations but also positions Ghana as a technological hub. The organisation's commitment to innovation aligns with the government's vision for a digitally empowered nation.
3. Corporate Social Responsibility: The focus on impact hires and the reduction in plastic cutlery use underscore Concentrix + Webhelp's commitment to social and environmental responsibility in the local community.

Concentrix + Webhelp remains dedicated to expanding and growing in Ghana.

The organisation expects to further contribute to the nation's economic development by creating more job opportunities, fostering technological innovation, and continuing its impactful initiatives in corporate social responsibility and environmental sustainability.

As the global landscape evolves, Concentrix + Webhelp believes that it is poised to play a pivotal role in shaping the future of customer experience solutions in Ghana and beyond.