Audio By Carbonatix
The NHS Covid-19 app has stopped working on some Android phones, with users reporting being stuck on the loading page.
People expressed concern on social media that it would mean contact data was not being uploaded and users would not receive exposure notifications.
Some experts speculated it was a wider issue affecting other Android apps.
Covid-19: NHS app not working on some Android phones https://t.co/FF7YjDHOuK
— BBC News Technology (@BBCTech) January 13, 2021
The Department of Health is looking into the matter with Google, which has not responded to a request to comment.
A Department of Health spokesperson told the BBC: "We are aware of an issue affecting Android users of the NHS Covid-19 app who are receiving a loading screen notification.
"We are working with Google to urgently investigate and resolve the issue as soon as possible."
In November, a similar problem meant the the app stopped working for many iPhone users, although Apple said it did not think the problem was its fault, because apps in other countries were not affected.
At the time the NHS told users to reset their iPhone location and privacy settings, and to make sure they had the most up-to-date version of its operating system.
The England and Wales NHS Covid-19 contact tracing app had been downloaded more than 20 million times as of 2 December.
Scotland and Northern Ireland run separate apps.
Latest Stories
-
CMC MD courts global investors in London to back President Mahama’s cocoa sector reforms
2 minutes -
Ghana facing rising domestic narcotics use – NACOC boss tells Nigerian counterparts
5 minutes -
Dame describes EOCO conduct as ‘strange’ over detention of Ex-Buffer Stock CEO and wife
6 minutes -
Is it better to buy now or wait? What the 2026 Accra Property Market data says for diaspora investors
11 minutes -
“No region is a punishment ground” — Minority condemns Ocloo’s remarks
12 minutes -
CNN founder Ted Turner dies at 87
15 minutes -
Perception of corruption widespread among citizens — APL
21 minutes -
ECCBC Ghana kicks off Copa Coca-Cola 2026 with Trophy Tour and official opening ceremony
32 minutes -
Dollar-denominated fees threaten access to research — CARLIGH appeals to gov’t
32 minutes -
APL launches national trackers to measure governance trust and economic wellbeing
53 minutes -
I am no longer with Lynx Entertainment – KiDi
53 minutes -
Roc Nation Sports International confirms return of Roc Cup to Ghana in 2027
54 minutes -
GMet forecasts thundery rains for southern Ghana, sunny spells in the north
56 minutes -
Court denies businessmen bail in Gh¢49m gold fraud
1 hour -
Okada rider remanded over GH¢37,000 gold necklace robbery
1 hour