Residents of East Legon Hills in Accra have petitioned the Managing Director of the Ghana Water Company Limited (GWCL), demanding urgent intervention to address what they describe as a prolonged and worsening water supply crisis in the area.

The petition, submitted on January 26, 2026, by the East Legon Hills Residents Association (ELHRA), says persistent shortages have severely disrupted daily life, compromised health and sanitation, and imposed heavy financial burdens on households, schools and small businesses.

According to ELHRA, some homes in the community have gone for more than 15 months without running water, while others receive supply only intermittently and at very low pressure.

The Association says the situation has forced most residents to rely on private water tanker services, increasing household costs and raising concerns about water quality.

ELHRA notes that several engagements with district and regional officials of GWCL have failed to yield results. It cited a letter dated November 17, 2025, and a response from the Company on November 20, 2025, after which a bi-weekly water supply schedule was shared with residents.

However, the Association says the schedule has largely not been honoured, deepening frustration and mistrust within the community.

Residents have also raised concerns about billing, with some households continuing to receive and pay water bills despite having little or no supply, while others receive zero-amount bills for extended periods.

The petition further points to what it describes as inequitable distribution, where some homes on the same service lines receive limited water while others receive none.

ELHRA is calling for a comprehensive investigation into the root causes of the supply failure, a clear and time-bound plan to restore reliable water flow, and interim relief measures, including enforceable supply schedules or tanker support.

The Association is also demanding clarity on billing reconciliation and an investigation into alleged diversion of water to commercial tanker operators.

In addition, residents are requesting an urgent high-level stakeholder meeting between senior management of the Ghana Water Company and the Association’s leadership.

While reaffirming its commitment to a cooperative relationship with GWCL, ELHRA warns that residents are increasingly distressed, financially strained and losing confidence in the utility’s responsiveness, describing the prolonged shortages as unsustainable and a potential security concern.

The Association says copies of the petition will be forwarded to relevant state institutions as part of efforts to escalate the matter and secure a lasting solution to the water challenges confronting East Legon Hills.