The Central Regional Director of the National Health Insurance Authority (NHIA), Kojo Sekyere Koi Thompson, has cautioned all National Health Insurance Scheme (NHIS) credentialed service providers in the region to immediately desist from charging unauthorised fees to subscribers.

He issued the warning during a stakeholder meeting held in Dunkwa-on-Offin in the Upper Denkyira East Municipality, on the theme “Attaining Universal Health Coverage: A Collective Responsibility.”

Mr Koi Thompson stressed that imposing illegal charges on NHIS members undermines national efforts to promote equitable healthcare access.

According to him, the Authority has put in place strict monitoring mechanisms to identify and expose service providers who breach NHIA regulations, warning that those found culpable will be sanctioned.

He further directed NHIS district offices across the region to intensify monitoring activities and promptly report facilities engaging in practices contrary to NHIA guidelines.

He also encouraged subscribers to report any instances of illegal charges at their district offices to help strengthen transparency, accountability, and quality healthcare delivery.

Meanwhile, Isaac Bofah, the District Manager for the National Health Insurance Scheme (NHIS) in Upper Denkyira, identified network challenges as one of their major operational setbacks.

He explained that poor connectivity in parts of the district often prevents the team from registering residents during outreach programmes.

He therefore appealed for an offline-compatible system to enable continuous registration even in communities without stable internet access.