The Ghana Water Limited (GWL) has raised alarm over persistent challenges that continue to undermine reliable water supply across the country, pointing to poor revenue mobilisation and widespread illegal connections as major setbacks.

According to the company, many consumers have failed to pay their water bills, while water theft through illegal connections is depriving GWL of the revenue needed to expand infrastructure and improve service delivery.

Speaking in an exclusive interview with JoyNews, the Public Relations Officer of GWL, Stanley Martey, said the situation has made it increasingly difficult for the company to invest in critical projects required to meet growing demand.

“The Ghana Water Limited has had enormous challenges during the course of 2025. People haven’t paid their bills the way we expect, so it has been very difficult managing the company,” he explained.

Mr Martey noted that plans to construct new water treatment plants, expand existing facilities, extend pipelines, and replace ageing pumps and outmoded equipment are all heavily dependent on revenue generation.

“We need to build new treatment plants, expand the existing ones, extend pipelines, and change old equipment.

"All these require money. But when people are stealing water and not paying their bills, it becomes very difficult for us to mobilise the revenue needed to do these things,” he said.

He therefore appealed to consumers to turn a new leaf by paying their bills promptly and putting an end to illegal connections, stressing that public cooperation is essential for the company to serve Ghanaians better.

As the country approaches the dry season, Mr Martey also urged the public to use water judiciously, warning that demand is expected to rise during the harmattan period in January and February.

“We are entering a very serious dry season. As a company, we are doing everything possible to maintain our equipment to ensure a stable supply, especially during the festive season,” he assured.

However, he stressed that responsible water use by consumers remains crucial.

“Whilst water is flowing in your home, use it wisely so your neighbours can also have some. Let us stop the wastage of water. Water is precious, and water is life,” he added.