The Senior Manager for Anti-Money Laundering, Compliance and Analytics at MTN has advised customers of the company’s Mobile Money platform to swiftly report cases of fraud rather chasing the perpetrators on their own.
Godwin Kwame Tamakloe said the longer the Momo user who has been scammed takes to report the incident, the more difficult it becomes to trace the criminals for investigations and subsequent arrest.
His comments came in response to questions on Joy FM’s Super Morning Show on how the company traces MoMo fraudsters.
“The earlier you get the message to us, the better but people will now start trying to call the person who defrauded them or the person they mistakenly sent the money.
“Sometimes by the time you call and decide to call MTN, the person might have taken the funds,” he explained, Friday.
However, he noted that individuals who are defrauded must also report the case to the police as they are responsible for arresting criminals.
Mr Kwame Tamakloe warned against demanding the personal information of suspects of MoMo fraud.
He stated that this information can only be divulged to the Police after they secure a court order.
“You make the complaint and they give you an extract and then you give us a copy. We also do our own investigations and gather some information to assist the police.”
The cases of mobile money scam have been on the rise across the country despite interventions put in place by the company to reduce them.