CalBank has assured customers and patrons that the bank will do everything possible to protect their interests. 

As part of the bank’s business continuity plan and to ensure safety practices at the workplace, a fire simulation exercise has been organised to test the readiness of the staff to handle emergency situations.

Speaking after the exercise, Head of Management Information Systems, Robert Boti, said the bank prioritises the safety of staff and customers and will therefore ensure they’re always happy.

“It is a way of assuring ourselves, staff, customers and stakeholders that the bank has their interest at heart and will do everything to protect it. For us at CalBank, it is not about the money or assets, we take critical interest in the preservation of lives and that is the core focus of the bank with respect to business continuity. Such exercises are meant to preempt situations that disrupt our business processes and how to swiftly respond and take care of such situations."

Head of Risk, Saddick Arthur, said as part of the bank’s business continuity and disaster management strategy, it is important to test the disaster-readiness of the staff on how to respond to emergency incidents.

“In addition to testing the knowledge of our staff and responding to emergencies. It is also a way of evaluating ourselves as a brand as part of business continuity. In case such an incident happens, the appropriate response employed by customers is very important. Also, the simulation is aimed at improving the timeliness of such emergency incidents."

On the part of the fire officer who led the exercise, A.D.O. Solomon Yartey, applauded CalBank for continuously making efforts to educate its staff and customers on various safety and fire drills.

“CalBank has been very consistent in educating and creating safety awareness campaigns for their staff and customers. What CalBank is doing is good and should be emulated by other banks to ensure that safety processes in our workplaces are improved. “

He also praised the fire service and ambulance service for their quick response to the call.

The Security Coordinator at CalBank, Thomas Nketiah, also called on the staff and customers to prioritise their safety whenever there is an emergency. He advised them to desist from trying to pick up belongings whenever there is a fire outbreak.

This is the third fire simulation exercise organised by CalBank this year.

The bank organises four simulation exercises yearly at various selected branches across the country to test the emergency readiness of staff and prepare them for such situations.