The Electricity Company of Ghana (ECG) has attributed rising electricity bills to a combination of approved tariffs, household consumption patterns, inefficient appliances, and poor electrical installations in some homes.

In an interview with Dr. Charles Nii Ayiku Ayiku, General Manager of External Communications at ECG, he said the company does not set tariffs but only implements those approved by the Public Utilities Regulatory Commission (PURC).

“ECG does not fix tariffs. The PURC approves them, and we apply the charges based on consumption, which includes energy charges, streetlight levies, and service fees,” Dr. Ayiku explained.

He identified high-consumption appliances such as air conditioners, refrigerators, and water heaters as major contributors to higher bills. He also cautioned against “vampire loads” – electricity consumed by appliances such as televisions, chargers, and gaming consoles, even when on standby.

“Sometimes we blame the meters, but often our own habits contribute. Leaving appliances plugged in, not ironing in bulk, or using inefficient appliances all add up,” he said.

Dr. Ayiku further highlighted the impact of faulty household wiring, old electrical cables, and poor earthing systems, which can lead to excessive consumption and safety risks.

He advised households, especially those more than 20 years old, to have their wiring inspected and, where necessary, replaced by certified electricians and approved by the Energy Commission.

On complaints about faulty or fast-running meters, he admitted that while ECG meters are calibrated, technical faults occasionally occur, and assured customers that such issues are promptly investigated and faulty meters replaced.

Dr. Ayiku also addressed concerns about meter availability, acknowledging that some districts face temporary shortages but stressed that arrangements are made to provide alternatives.

He cautioned customers against paying unauthorised persons or fraudsters posing as ECG staff, noting that a few employees implicated in illegal practices have faced disciplinary action.

He encouraged customers to always apply for meters and services through official ECG district offices or via the ECG Power App.

“We encourage the public to contact ECG directly, check from its website, www.ecg.com.gh, or follow its social media platforms @ECGGhOfficial for any concerns instead of listening to scammers or unofficial sources,” he emphasized.

ECG has urged the public to adopt energy-efficient practices, ensure proper electrical installations, and make use of approved channels for services to help manage electricity costs more effectively