The Electricity Company of Ghana (ECG) has issued a public alert warning customers against fraudsters exploiting payment processes, stressing that it no longer accepts physical cash for any transactions.

In a notice to the public, ECG announced that it has “gone fully cashless” and does not request payment for its services through phone calls, a move aimed at strengthening controls and protecting customers from financial scams.

The power distributor advised customers to ensure that all payments for electricity services, fees and bills are made only through officially approved channels. According to the notice, payments must be initiated personally by customers using the ECG Power App or the company’s short code, *226#.

ECG cautioned the public to treat unsolicited calls or messages demanding payment with suspicion, emphasising that such requests do not originate from the company. Customers were urged to remain vigilant and verify all payment demands before taking any action.

To support efforts to clamp down on fraudulent activities, ECG encouraged customers to promptly report suspicious calls or messages to its customer service line on 0302 611611.

The company appealed to the public to support its anti-fraud campaign, noting that customer cooperation is critical in safeguarding both consumers and the company against financial losses.