- Rules of engagement were either unclear or encouraged soldiers to do their utmost to protect their own lives whether or not Palestinian civilians were harmed.
- Civilians were used as human shields, entering buildings ahead of soldiers
- Large swathes of homes and buildings were demolished. Accounts say that this was often done because the houses might be booby-trapped, or cover tunnels. Testimony mentioned a policy referred to as "the day after", whereby areas near the border where razed to make future military operations easier
- Some of the troops had a generally aggressive, ill-disciplined attitude
- There was incidents of vandalism of property of Palestinians
- Soldiers fired at water tanks because they were bored, at a time of severe water shortages for Gazans
- White phosphorus was used in civilian areas in a way some soldiers saw as gratuitous and reckless
- Many of the soldiers said there had been very little direct engagement with Palestinian militants
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