Maintain highest standards of customer care, promote fair pricing – BoG to financial institutions

Dr Ernest Addison, Bank of Ghana Governor.

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The Bank of Ghana has urged regulated financial institutions to maintain the highest standards of customer care and satisfaction.

In a statement in celebration of the Global Customer Service Week, the Central Bank also advised the institutions to ensure fair pricing and adequate information disclosures about products and services, always adhering to relevant rules, professionalism and ethical standards.

It recognised the important role played by customers in the functioning of the banking sector.

“Indeed, customers are at the heart of banking services, and their confidence and trust in the banking system is paramount to the safety, soundness, and stability of the system and to our economy”, it stated.

It appealed to customers of the regulated financial institutions to familiarise themselves with the provisions of the Bank of Ghana’s Complaints Resolution Mechanism, which affords customers specific channels for lodging complaints about the conduct of their financial institutions.

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