The Upper West Regional office of the Public Utility Regulatory Commission (PURC) has facilitated a revenue recovery of GH¢50,659.29 for the Northern Electricity Distribution Company (NEDCo) and consumer adjustments amounting to GH¢1,157.62 in the first half of 2025.

It also facilitated the replacement of High Tension and Low Voltage poles by NEDCo at a cost of GH¢41,500 within the period, a reflection of the PURC’s commitment to ensuring fairness and accountability in the utility services sector.

This was contained in the 2025 half-year report of the Upper West Regional office of the PURC made available to the Ghana News Agency (GNA) in Wa.

The report added that the PURC received a total of 481 complaints against utility providers and consumers within the period under review, out of which 472, representing 98 per cent, had been resolved.

It, however, said nine complaints, most of them being billing-related, were at various stages of investigation as at the end of June 2025, signifying the Commission’s commitment to consumer protection and satisfaction.

The report said, “Out of the total complaints, NEDCo received the highest number of complaints with 442, representing 91.89 per cent of the total complaints lodged, GWL (Ghana Water Limited), 37, representing 7.69 per cent, and two complaints against customers, representing 0.42 per cent.

In the mid-year under review, quality of service dominated the complaints lodged, representing 97.71 per cent, billing and consumer service delivery followed with 0.62 per cent each, metering with 0.42 per cent and unlawful disconnection with 0.21 per cent.

The report said within the period under review, the Commission undertook strategic activities aimed at strengthening stakeholder confidence, enhancing collaboration with key partners and protecting the interest of consumers and service providers.

The initiatives also helped improve the visibility of the Commission within its jurisdiction in line with its overarching goal of promoting the delivery of quality water and electricity services to consumers across the operational area.

“These activities reflect the Office’s commitment to regulatory excellence, responsiveness to consumer concerns, and proactive engagement with stakeholders in the delivery of utility services”, parts of the report read.

According to the report, the impact of complaints management had been tremendous, leading to rapid power restoration and flow of water to affected areas, strengthening the relationship between the Commission and complainants.

It had also built trust between the Commission and the consuming public and established a cordial working relationship between the PURC and the utilities service providers.