Audio By Carbonatix
Super Bowl XLVI host city Indianapolis has concocted a new way to deal with the madness that comes with managing the world's biggest annual sporting event.
The solution? The Super Bowl's first-ever social media command center.
A team of strategists, analysts and techies will monitor the digital fan conversation via Facebook, Twitter and other platforms from a 2,800-square-foot space downtown. The station was set to open on Monday and run through Super Bowl XLVI on February 5.
The team will tweet directions to fans in search of parking, direct visitors to Indianapolis's best attractions, and stand by to provide information in case of a disaster.
"Social media is just how people interact now," said Taulbee Jackson, CEO of Raidious, the digital marketing agency that the Super Bowl's host committee tapped to manage the communications hub. "We felt it was critical to have some horsepower behind that aspect of the Super Bowl here, versus what you might have seen from other Super Bowls."
Some 150,000 people are expected to flood into downtown Indianapolis -- where the game will be played at Lucas Oil Stadium -- over Super Bowl weekend.
Advanced search tools and analytics will help Jackson and his team identify fans in need of help by indexing key words and phrases. For example, a fan won't need to tweet, "where can I find parking?" to get help; Raidious operatives will be able to pick up on a general phrase such as "parking sucks" to offer assistance.
But it won't be a simple operation. The command center will utilize more than a mile of Ethernet cable and more than 150 square feet of networked screen space. More than 20 people will man the center for 15 hours per day.
Researchers from nearby Ball State University's Center for Media Design will conduct a study of the command center, analyzing its strengths and weaknesses. Michael Holmes, director of the center's Insight & Research Unit, wrote in an email that the command center is an example of the "the ubiquity of social media and the absolute necessity for companies, organizations and communities to use these tools to improve their relations with their customer, audiences and citizens."
Both Holmes and Jackson said they would not be surprised if the Super Bowl's first designated social-media warroom sets a precedent for other major events.
"We're kind of breaking new ground here so we don't know the exact numbers yet of what we'll be dealing with, but we should be able to provide that after the game to other cities that have to deal with these types of issues," Jackson said. "I think a lot of brands will start to see a need for something like this."
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Tags:
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Latest Stories
-
Beyond the Party T-Shirt
16 minutes -
IGP promotes five police officers over Kwafokrom GOIL robbery arrest
22 minutes -
Tragedy at Senchi: Two crushed to death as tipper truck somersaults near market
38 minutes -
Government to unveil “The New Economy” Programme in 2027 Budget
50 minutes -
GIZ, Zoomlion and Blue Skies launch InnoWaste Project to create jobs and tackle plastic waste in Ghana
1 hour -
‘The emotional journey is difficult, but you don’t stop’ – Antoine Semenyo’s mother on diaspora struggle
1 hour -
‘Football in Ghana is about blood and legacy’ – Antoine Semenyo’s mother urges diaspora parents
1 hour -
QNET, Manchester City bring world-class football coaching to Ghana’s young talent
1 hour -
Emma Ankrah: Between quiet questions and the will to continue
1 hour -
Ghana’s economy shows strong recovery after “inherited crisis” – Ato Forson tells Parliament
1 hour -
No further IMF financial bailout will be required in the foreseeable future – Finance Minister
1 hour -
Learning from Ukraine, Hezbollah is now using fibre-optic drones to hit Israel
1 hour -
Teenager arrested at Senya Beraku for alleged defilement of 15-year-old girl
1 hour -
Ghana has moved from IMF ‘supplicant’ to partner – Ato Forson declares as economy surges past $100 Billion
2 hours -
“Ghana has moved from ICU to wellness center” — Finance Minister declares economic recovery
2 hours