Audio By Carbonatix
Kwame Tieku, Chief Executive Officer of Star Oil, has sparked debate over customer service standards in the country’s fuel retail sector, linking poor service to the widespread practice of outsourcing pump attendants.
In a post on his Facebook timeline, Mr Tieku wrote: “If, as an OMC, your customer service attendant (pump attendant) is not an employee, but an outsourced, poorly paid casual worker, don’t expect your customers to be treated well!!”
The statement comes against the backdrop of an ongoing pricing dispute between Star Oil and other oil marketing companies (OMCs) in the country, which has placed the spotlight on operational practices within service stations.
Read also: Senyo Hosi clarifies Star Oil CEO’s controversial stance on fuel price floor
Mr Tieku stressed that Star Oil has invested in full-time, well-trained staff as part of its strategy to enhance customer experience, a move he said sets the company apart from competitors relying heavily on casual labour.
Latest Stories
-
Ghana to honour Christina Hammock Koch for historic Artemis II mission
54 seconds -
Supreme Court appointments require more than 15 years’ experience – Justice Adjei-Frimpong
18 minutes -
Fire destroys 3-bedroom house at Bogyawe
41 minutes -
Why the Supreme Court is a “policy court” – Justice Richard Adjei-Frimpong breaks it down
45 minutes -
Playback: The Law discussed Supreme Court @150
2 hours -
MTN Momo staff walk to promote wellness and fitness
2 hours -
Assafuah: Sedina Attionu’s return from Nevada will test government’s commitment to accountability
2 hours -
How GRA’s Modified Taxation Scheme is boosting revenue compliance & SMEs competitiveness
3 hours -
Stonebwoy Can Do It: A call to unite behind 2026 BHIM Fest
3 hours -
World Shea Expo returns to Tamale for 2026 edition
3 hours -
Prioritise cocoa sector with better prices, timely payments-Annoh-Dompreh urges NDC
3 hours -
Lands and Mines Watch Ghana endorses Heath Goldfields’ mining capacity
4 hours -
Gbintiri residents protest alleged diversion of 24-hour market project
4 hours -
Justin Bieber headlines Coachella with nostalgia-fuelled set
4 hours -
Ukraine and Russia accuse each other of hundreds of ceasefire violations
4 hours