Audio By Carbonatix
“You know that sinking feeling when you realise you signed up for something but haven't used it in ages? At Netflix, the last thing we want is people paying for something they're not using," product innovation chief Eddy Wu said in a blog post.
Affected account holders will receive a warning from Netflix in the form of an email before their accounts are deactivated. Notifications will start arriving this week.
"We're asking everyone who has not watched anything on Netflix for a year since they joined to confirm they want to keep their membership," Mr Wu said.
Netflix will retain viewing data from deactivated accounts, so if a user wants to re-subscribe at a later date they will be able to access their individualised preferences.
The company has seen subscriber numbers surge this year, as lockdowns around the world keep people at home, where they want to be entertained.
Almost 16 million people created accounts in the first three months of the year, nearly double the new sign-ups it saw in the final months of 2019.
The streaming giant says hundreds of thousands of users fall into that "inactive" category - and it will now start suspending them.
It said the move would save forgetful customers money.
Netflix costs between £5.99 and £11.99 a month, and payment details are required to sign up.
The company said the notifications would be sent to those people who signed up with a credit card or other payment method, but have not watched anything in the year since signing up.
It will do the same for other users who have been paying for the service, but have not watched anything in the past two years.
Users with dormant accounts will receive a notification asking if they want to continue with their subscription, and those who do not respond will have their account cancelled.
Netflix said less than half a percent of its user-base falls into that category.
“You know that sinking feeling when you realise you signed up for something but haven't used it in ages? At Netflix, the last thing we want is people paying for something they're not using," product innovation chief Eddy Wu said in a blog post.
Affected account holders will receive a warning from Netflix in the form of an email before their accounts are deactivated. Notifications will start arriving this week.
"We're asking everyone who has not watched anything on Netflix for a year since they joined to confirm they want to keep their membership," Mr Wu said.
Netflix will retain viewing data from deactivated accounts, so if a user wants to re-subscribe at a later date they will be able to access their individualised preferences.
The company has seen subscriber numbers surge this year, as lockdowns around the world keep people at home, where they want to be entertained.
Almost 16 million people created accounts in the first three months of the year, nearly double the new sign-ups it saw in the final months of 2019.
Latest Stories
-
Energy ministry to launch online portal for Power Purchase Agreements in transparency drive
3 minutes -
Energy Minister advocates transparency in power agreements, rejects secrecy in PPAs
10 minutes -
Ghana to table historic UN Resolution declaring transatlantic slave trade gravest crime against humanity
17 minutes -
Today’s Front pages: Thursday, March 19 , 2026
18 minutes -
TECNO puts AI at the heart of CAMON 50 Series as it launches in Ghana
23 minutes -
Sammy Gyamfi fires back at Amin Adam over BoG gold reserves controversy
43 minutes -
Wassa-Damang youth dismiss claims against Damang Mine
2 hours -
World Bank pledges $3bn investment in Ghana’s economy to boost growth
2 hours -
Stanbic, IFC and Mastercard seal $600,000 deal to power women entrepreneurs
2 hours -
Chief Imam urges peace, unity for development
2 hours -
NPP urges members to register for cards
2 hours -
Energy Commission sensitises stakeholders on draft EV charging, battery swap regulations
2 hours -
TMA donates food items to Muslims ahead of Eid al-Fitr
2 hours -
Court rejects budget document in Adu-Boahene trial; proceedings adjourned
3 hours -
Illegal mining evolving into human, national security threat, gangerism and degradation
3 hours
