The FBNBank Ghana Limited, a subsidiary of First Bank of Nigeria Limited has commissioned an ultra-modern Kaneshie branch as part of its strategy to make financial services accessible to its customers.
Speaking at the commissioning of the edifice located at Hansonic Junction in Accra, FBNBank Ghana Managing Director, Victor Yaw Asante indicated the newly opened branch offered the bank an opportunity to reaffirm its commitment to Ghana and demonstrate a relentless quest to put customers first.
“While we recognise that most banks and financial institutions are focused on driving the digital agenda, we do not lose sight of the fact that there should also be comfortable touch points for our clients who occasionally need to physically interact with us,” he said.
Mr Asante expressed gratitude to the bank’s Board of Directors for working hard to ensure that FBNBank was recapitalized without any issues in 2018.
The FBNBank CEO added that the bank had a proud heritage spanning 125 years of excellence. The bank, he indicated, was leveraging on the fact that it was one of the most capitalized banks in the country to offer the very best of service to its Clients.
Hannah Brenda Amoateng delivering the keynote address at the event
A Board Member of the bank, Hannah Brenda Amoateng stated that with the Customer First value proposition of FBNBank Ghana, the bank was on a journey to become the clear leader and the country’s bank of first choice in financial services solutions delivery while setting a gold standard of customer experience and excellence as a lifelong partner to its customers as their lives continued to evolve.
“This is because at FBNBank, we always put our stakeholders, employees, customers and communities at the heart of the FBNBank business and everything we do is with the aim of meeting the needs of our different stakeholder groups and providing value, meaning and opportunities for them,” she said.
FBNBank Ghana Limited is a member of First Bank of Nigeria Limited Group. With 21 footprints in Ghana, the bank offers universal banking services to individuals and businesses.
The bank was formerly International Commercial Bank (ICB) and has been in the country for 24 years. FBNBank Ghana is part of the trade hub that has grown economies for over 125 years across Africa, Europe and China.