Head of Project Management at GRA, Isaac Kobina Amoako

The Ghana Revenue Authority (GRA) has blamed charging entities for wrongful deductions with the E-levy implementation.

The Authority said even though some customers have updated their information with charging entities, the entities have failed to do same with the GRA.

“We are aware of these wrongful charges. The good news is that there is an avenue for customers to make complaints when there are wrongful charges.

What we have also noticed is that customers have gone to the charging entities, especially the banks, to update their information, but the charging entities have failed to update same with GRA,” Head of Project Management at GRA, Isaac Kwabena Amoako said in a media interview.

Mr Amoako thus urged persons affected to report to their charging entities for a refund.

“Anyone who has been wrongfully charged has an obligation to report to their charging entities.

They are not supposed to reach out to GRA. Coming to us means that you are reporting the charging entities,” he added.

Meanwhile, he said customers can report to the GRA after they have reported to the charging entities but have not gotten the desired result.

Some Ghanaians have taken to social media to complain about unlawful charges on their transactions, even though they have successfully linked their Ghana Card details with their SIM cards.

However, the GRA has absolved itself of any blame.

DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.


DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.