Audio By Carbonatix
The Bono East Regional office of the Public Utilities Regulatory Commission (PURC) has urged utility companies in the region to improve the quality of service they deliver to consumers.
A total of four hundred and fifty-two (452) complaints were lodged against the utilities and consumers in the year 2024 out which four hundred and forty-six (446) were amicably resolved representing a 98.67% resolution rate.
Majority of these complaints were against the Northern Electricity Distribution Company (NEDCo) whilst complaints by utilities against consumers came second. Ninety-one (91) complaints representing 20.13% were lodged against consumers in the region.
According to the Bono East Regional Manager, Mr Cassiel Eghan Asiedu, quality of service complaints such as pole faults, cable issues, power outages, phase-offs and voltage fluctuations, recorded the highest numbers i.e., two hundred and thirteen (213) representing 61.20% of the total complaints lodged against NEDCo. This was followed by billing complaints with hundred and two (102) representing 29.31%.
He indicated that a major source through which consumers lodged complaints with the office was through electronic media especially the various WhatsApp platforms created by the office to interact with its stakeholders.
Mr Cassiel Eghan Asiedu, speaking on the 2024 annual report to stakeholders in the region, gave the assurance that the Commission will continue to protect the interest of all stakeholders. He emphasised the need to ensure that all stakeholders play their part to ensure reliable and high-quality service delivery in the region.
"The opening of the regional office was strategic to address regulatory issues and bring the services of the Commission close to stakeholders" he said.
He urged for more collaboration from all stakeholders to ensure quality service delivery and satisfactory customer service.
Mr Asiedu hinted of more strategic public education activities and other initiatives aimed at putting all stakeholders on the same path in ensuring transparency and trust.
Latest Stories
-
Saudi-led group completes $55bn purchase of gaming giant EA
37 minutes -
Paramount chief executive David Ellison breaks silence on Warner Bros mega merger
48 minutes -
Athletes go ‘missing’ after Commonwealth Games ends
57 minutes -
UFC loses $30m on Freedom 250 event at White House
1 hour -
Arrests in Egypt after people allegedly impersonate judges
1 hour -
SpaceX’s first-ever earnings show higher revenues and huge spending
1 hour -
Infantino calls executive meeting as criticism mounts
2 hours -
Asiedu Nketiah says he will declare presidential ambition ‘when the time is up’
4 hours -
You cannot hide your ambition and expect people to vote for you – Asiedu Nketiah’s 2028 Message
4 hours -
I won’t declare NDC Chairmanship re-election bid before internal elections – Asiedu Nketia
4 hours -
I have never ruled any position out – Asiedu Nketiah keeps presidential ambition alive
4 hours -
Ghana needs fixed campaign periods to reduce election distractions – Asiedu Nketia
4 hours -
Asiedu Nketiah brushes off Haruna Iddrissu’s ‘proper Thank-You Tour’ jab
5 hours -
I’d be a stupid Chairman if I sat idle – Asiedu Nketiah defends Thank-You Tour
5 hours -
Asiedu Nketia calls for state funding of party primaries, says 2014 one-member-one-vote exercise cost GH¢14m
5 hours