Audio By Carbonatix
Prudential Bank has been adjudged the Best Bank in Customer Experience Management at the 2025 Africa Bank 4.0 (West Africa) Awards ceremony held in Accra, Ghana.
The awards ceremony organised by the internationally acclaimed BII World and hosted by ICPS of the HPS Group recognised Prudential Bank for its stellar performance in customer experience over the years. The ceremony, which saw Bankers, FinTech operators, regulators and other tech-oriented individuals across West Africa attending, was held in Accra in February. The latest recognition by BII World makes it the third reputable organisation to recognise PBL’s excellence in customer service delivery in the last three months.
The Chartered Institute of Marketing, Ghana (CIMG) in December 2024 awarded the Bank CIMG 2023 Best Bank in Customer Satisfaction – Consumer Banking; CIMG 2023 Five Star Bank in Customer Satisfaction – Business Banking; as well as Five Star Bank in Service Quality – Business Banking at its Customer Service Awards.
This feat was followed by the recognition at the 18th Connected Banking West Africa Innovation and Excellence Awards 2025 held in February where the bank picked the Excellence in Customer Experience award.
Commenting on the hattrick of institutional recognitions, Executive Director for Retail and Commercial Banking, Ebow Quayson said the recognitions were a testament to the Bank’s passion to make the customer the centre of its activities.
“At Prudential Bank, we live customer centricity. It is not a lip-service. Our Team embodies this through deliberate actions inspired by the Bank’s values and thus go the extra mile to ensure customers and stakeholders get beyond measure experience in their dealings with us. The recognitions from these reputable organisations are consistent with what is on the ground at our touchpoints,” he said. The awards climaxed the 2025 edition of the Africa Bank 4.0 (West Africa) Summit organised by BII World and BII Finance. The Summit saw players in the banking and FinTech industries discussing ways of collaboration, adopting synergies for financial inclusion and ensuring cyber safety for the public, among others.
Latest Stories
-
Don’t scrap OSP – Anti-corruption CSO demands review
2 hours -
GIS, EU vow closer security cooperation to boost northern border control
3 hours -
IGP leads major show of force with new armoured fleet
4 hours -
Two female prison officers killed in ghastly crash
4 hours -
Abolish or Reform? Abu Jinapor counsels sober reflection on debate over future of Special Prosecutor’s Office
6 hours -
2026 World Cup: Can Ghana navigate England, Croatia, and Panama in Group L?
6 hours -
NAIMOS task force arrests 9 Chinese illegal miners, destroys equipment at Dadieso
7 hours -
NAIMOS advances into Atiwa Forest, uncovers child labour, river diversion and heavy machinery
7 hours -
NAIMOS Task Force storms Fanteakwa South, dismantles galamsey operations
7 hours -
The Kissi Agyebeng Removal Bid: A Look at the Numbers
8 hours -
DVLA to roll out digitised accident reports, new number plates and 24-hour services
8 hours -
DVLA Workers’ Union opens 2025 Annual Residential Delegates Congress with call for excellence, equity and solidarity
9 hours -
Scholarships Secretariat sets December 8–9 interviews for Commonwealth Scholarship applicants
9 hours -
WASSCE decline reveals deep gaps, there’s need to overhaul education system – Franklin Cudjoe
10 hours -
JOY FM Drive Time host Lexis Bill leads fans up Aburi Mountain in energetic ‘Walk With Lexis’ fitness experience
10 hours