Puma Energy is planning to open some 40 new stations by next year, 2021.
This is part of its brand strategy to become a household name across the country.
Managing Director of Puma, Henry Osei disclosed this at the oil marketing firm’s Customer Week Celebration.
According to him, the customer is royalty, hence, the desire to get closer to them.
“Whereas the market requires 50PPM fuels, we’re actually selling 10PPM fuels at our forecourt. Additionally, one major driver is the service quality. You look at every fuel station, either you visit any Puma branch, the attendance gives you top-notch quality service because it’s one of our core values-customer focus.
“We value our customers’ contribution to our business, we value the fact that you come into our forecourts to do business with us. So when you’re on our forecourt, you are king,” he pointed out.
Retail Manager, Andrews Wiafe said the company will continue to put its customer first by deepening the relationship with them. This he said is part of its growth strategy.
“We hope that we continue to serve them well, just like we did in 2020. They should be assured of high-quality fuel at very affordable prices at all our retail network. Another promise we’re also giving to our customers is that we’re going to be closer to them in 2021.
“We want to have as many stations as possible. I want to announce that we want to add as many as 40 stations to our network to increase it from our current 82 to over 120 in 2021. So, two key focus for us; quality service, improved service and expansion of our network in order to be close to them,” he noted.
Meanwhile, Chairman of Customers Dealers Association, Godwin Tamakloe, says despite the impact of Covid-19, Puma Energy has been able to grow its market share.
“Beyond the Covid, our market share is still not bad. Looking at the way we appreciate and reward our customers, it’s a good way to go,” he stated.
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