The Inspector General of the Ghana Police Service, Dr George Akuffo Dampare, has apologised to the family of Lois Abena Koranteng, who was found dead in a swimming pool at the CrisLord Palace Hotel in Takoradi.

This apology was conveyed in a press statement issued by the police on Thursday, July 11, and signed by the Director of Public Affairs, ASP Grace Ansah-Akrofi. The bereaved family had earlier voiced their dissatisfaction in sections of the media regarding the level of police engagement with them on the matter.

In response, the IGP personally reached out to the bereaved family on Wednesday, July 10, via telephone to express his apologies.

• Read also: Authorities probe suspicious death at Takoradi Hotel

"He assured them that investigation into the incident is still ongoing and also informed them of the readiness of the Police to visit them at their convenience and update them on the investigation done so far," an excerpt of the statement said.

Lois Abena Koranteng, 24, had checked into the CrisLord Palace Hotel on June 7, 2024, with her boss and another company staff member. Tragically, she was found dead in the hotel’s pool the following morning.

Reports indicate that the hotel’s CCTV cameras were not operational during the week of the incident, adding to the mystery surrounding her death. 

The absence of surveillance footage has raised concerns about the circumstances leading to her demise.

Meanwhile, the police, in collaboration with the Ghana Tourism Authority (GTA), have initiated investigations to determine the cause of her death.