Prudential Life Insurance Ghana has said in response to the unprecedented coronavirus (COVID-19) situation, it has taken a series of measures aimed at providing customers with additional peace of mind and assurance.

The insurance firm said in a press release that it will continue to provide services to satisfy its customers during the lockdown situation.

Across the continent where Prudential has a presence, the insurance giant has taken the following steps:

• Providing customers, staff and agents with a range of additional COVID-19 insurance cover at no cost to themselves

• Waiving ‘pandemic’ exclusions written into policy language.

• Waiving waiting period on all policies if death is by COVID -19

• Simplifying claims procedures and enabling claims to be made via WhatsApp

• Setting up dedicated claims teams

• Enabling customers to buy insurance without the need to meet face to face with an agent

• Providing additional training and incentives to our agents to continue to provide advice and access to insurance at this time 

“All of Prudential Life Insurance Ghana’s offices will be closed to the public for the duration of the lockdown. However, we recommend that all our customers use our remote/digital self-service channels itemized below:

Telephone:   0302 208 877

Email:     customerservice@prumail.com.gh

Facebook and Instagram:  @prulifegh

Website (live chat):   www.prudential.com.gh

Shortcode (USSD): Dial *395*778# or 365*778# and follow the prompts to pay premiums, manage your account(s), make policy enquiries and request statements. Access this link for further details: https://prudential.com.gh/pruaccess/” 

Emmanuel Mokobi Aryee, CEO of Prudential Life Insurance Ghana said “we realise this is a worrying time for everyone and we want to reassure you that protecting the health and wellness of our customers, employees and partners is our primary concern.  At Prudential we have been delivering promises for over 170 years and this time period will be no different. I am proud of the measures we are announcing today and know that they will provide our customers with additional peace of mind. Let’s keep ourselves and each other safe.”