Audio By Carbonatix
The Electricity Company of Ghana (ECG) has apologised for the inconveniences some customers have experienced since the implementation of the PURC-approved tariff.
In a statement, the power distribution company admitted that some prepaid meters - BOT, ALPHA and E-CASH - were not responding accurately to power purchased by customers due to the date functionality drifts in these prepaid meters.
The Company, however, noted that the “technical challenge has been identified and corrected accordingly.”
Notwithstanding, prepaid customers' meters run into negative balances after purchasing electricity.
According to ECG, technicians will visit the affected premises to remedy the situation.
“The ECG Help Desks in all our district offices will be working throughout the week including weekends to address all challenges regarding the prepaid meters.
“Once again, we apologise for the inconvenience caused to our affected cherished customers,” the company noted.
Latest Stories
-
Majority caucus says BoG’s rising losses are cost of stabilisation, not collapse
22 minutes -
Analysis: How GOLDBOD’s “beautiful” 2025 financials created a GH¢9bn hole at the Bank of Ghana
31 minutes -
The numbers speak for themselves – Majority caucus fires back at Minority over BoG loss
35 minutes -
South Africa: The boys who gave the world a party, and went home early
40 minutes -
BoG gold sale row deepens as Majority caucus rejects Minority’s ‘policy insolvency’ charge
57 minutes -
US criticises Zambia for lack of engagement as $1 billion health deal stalls
1 hour -
Meta faces US lawmaker scrutiny over removal of lawyer ads for social media addiction cases
1 hour -
As summer opens, action movies have lost some box-office punch
1 hour -
Pope marks World Press Freedom Day, laments violations and honours slain reporters
2 hours -
Top US diplomat Rubio to meet with Pope Leo on Thursday, source says
2 hours -
Spirit Airlines shutting down after rescue talks collapse
2 hours -
BBC uncovers the Ugandan scammers abusing dogs to elicit donations from animal lovers
2 hours -
GameStop makes $55.5bn takeover offer for eBay
2 hours -
Trump says US to ‘guide’ stranded ships through Strait of Hormuz
2 hours -
Amsterdam bans public adverts for meat and fossil fuels
3 hours