The Electricity Company of Ghana (ECG) has apologised for the inconveniences some customers have experienced since the implementation of the PURC-approved tariff.
In a statement, the power distribution company admitted that some prepaid meters - BOT, ALPHA and E-CASH - were not responding accurately to power purchased by customers due to the date functionality drifts in these prepaid meters.
The Company, however, noted that the “technical challenge has been identified and corrected accordingly.”
Notwithstanding, prepaid customers' meters run into negative balances after purchasing electricity.
According to ECG, technicians will visit the affected premises to remedy the situation.
“The ECG Help Desks in all our district offices will be working throughout the week including weekends to address all challenges regarding the prepaid meters.
“Once again, we apologise for the inconvenience caused to our affected cherished customers,” the company noted.
Latest Stories
-
Paris 2024: Opening ceremony showcases grandiose celebration of French culture and diversity
3 hours -
Spectacular photos from the Paris 2024 opening ceremony
4 hours -
How decline of Indian vultures led to 500,000 human deaths
4 hours -
Paris 2024: Ghana rocks ‘fabulous fugu’ at olympics opening ceremony
4 hours -
Trust Hospital faces financial strain with rising debt levels – Auditor-General’s report
5 hours -
Electrochem lease: Allocate portions of land to Songor people – Resident demand
5 hours -
82 widows receive financial aid from Chayil Foundation
5 hours -
The silent struggles: Female journalists grapple with Ghana’s high cost of living
5 hours -
BoG yet to make any payment to Service Ghana Auto Group
5 hours -
‘Crushed Young’: The Multimedia Group, JL Properties surprise accident victim’s family with fully-furnished apartment
6 hours -
Asante Kotoko needs structure that would outlive any administration – Opoku Nti
7 hours -
JoyNews exposé on Customs officials demanding bribes airs on July 29
7 hours -
JoyNews Impact Maker Awardee ships first consignment of honey from Kwahu Afram Plains
8 hours -
Joint committee under fire over report on salt mining lease granted Electrochem
8 hours -
Life Lounge with Edem Knight-Tay: Don’t be beaten the third time
8 hours