Audio By Carbonatix
KFC Nigeria has issued an apology after the airport authority shut one of its outlets over alleged discrimination against a disabled client.
Adebola Daniel, son of a former Nigerian state governor Gbenga Daniel, said in a post on X that he was ordered to leave a KFC outlet at Lagos airport because of his wheelchair.
The post sparked widespread outrage.
It also prompted an investigation by the federal airport authority, ending in the branch's closure.
In a long thread, Mr Daniel described the incident, which happened on Tuesday, as "the worst sort of public humiliation" he had ever experienced.
"Today I felt less than human, like a guard dog not allowed into the house. Lonely and isolated."
He alleged that the manager of the KFC outlet at the Murtala Muhammed International Airport in Lagos, Nigeria's busiest airport, denied him service despite multiple pleas from his wife and two brothers, who were travelling with him.
"She refused to listen to reason and stood her ground that at [KFC] Murtala Muhammed branch, wheelchairs and wheelchair users of all shapes and sizes were not permitted in the premises and we should leave immediately," he said.
In an audio clip taken after the incident, Mr Daniel's wife can be heard complaining to a female worker, presumably the manager, that they "could have handled the situation better".Â

"When you guys came in, we should have told you guys that wheelchair is not allowed... people know that wheelchair is not allowed [at KFC]," the employee replied, suggesting that the restaurant's policy barred wheelchair users.
In a post on X on Thursday, KFC Nigeria said sorry to Mr Daniel and announced measures to address the situation, including training its employees on inclusion and empathetic customer service.
"We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected," it said on X.
The statement followed the restaurant's closure by the Federal Airports Authority of Nigeria (FAAN) and the authority's order for KFC to apologise to Mr Adebola.
FAAN has also ordered the fast food chain to display a non-discrimination policy at the restaurant as a condition for reopening.
Latest Stories
-
Venezuelan acting president says hundreds of prisoners have been released since December
15 minutes -
Nilex Suites holds first open house ahead of official launch
36 minutes -
We’re far from Ofori-Atta’s extradition – Frank Davies responds to Ablakwa
42 minutes -
Judicial Service, Finance Ministry summoned ahead of JUSAG strike
2 hours -
Takoradi Port to receive largest bulk carrier ever to berth in West Africa
2 hours -
Mane hits winner as Senegal end Salah’s Afcon bid
2 hours -
NLC summons Finance ministry, Judicial service over JUSAG’s 8-month salary arrears
2 hours -
Interior and Education Ministries signs MoU to produce sanitary pads, school uniforms and furniture
2 hours -
GIS to repatriate 8 foreign nationals convicted over illegal activities under guise of QNET
2 hours -
The Republic of Queues: DVLA’s Digital Revolution
2 hours -
ACEP hosts Guinea delegation for three-day peer learning exchange on civil society advocacy
2 hours -
Ofori-Atta’s extradition lies with US courts, not US Executive – Immigration lawyer
2 hours -
PRINCOF postpones resumption date for Colleges of Education
2 hours -
Ghana AI Summit unveils groundbreaking AI Challenge to solve national problems with homegrown data
2 hours -
US announces start of phase two of Gaza peace plan
3 hours
