The Management of Korle Bu Teaching Hospital (KBTH) has called on musician and media personality Mzbel to provide further information regarding claims made in a viral social media video alleging that her relative died after being unable to secure a hospital bed.

In a statement issued on Tuesday, July 7, the hospital said it had taken the allegations seriously and had begun efforts to establish the facts surrounding the incident.

According to management, attempts to reach Mzbel and her family since the video surfaced have so far been unsuccessful.

The hospital said it is seeking to determine whether the deceased was referred to Korle Bu and denied admission upon arrival, or whether the patient had not yet been transferred to the facility and was instead advised to wait until a bed became available.

“As at the time of this notice, the Hospital has not been able to engage the family directly to verify the facts. Management is calling on Mzbel to provide the necessary information to enable us to investigate the claims made in the video,” the statement said.

Korle Bu stressed that it remains committed to the government’s directive that no public hospital should refuse emergency cases.

The hospital recalled that following President John Dramani Mahama’s directive during the 2026 State of the Nation Address, its Board instructed management to ensure strict compliance with the policy. It added that the directive has since been reinforced by the Minister for Health.

Management further disclosed that additional beds and other facilities have been procured to help reduce the incidence of bed shortages at the hospital.

It emphasised that all clinical and emergency departments have repeatedly been reminded of their obligation to provide emergency care in line with national policy, warning that any deliberate refusal to attend to an emergency patient would constitute a serious breach and would be thoroughly investigated.

While investigations continue, the hospital urged patients and their relatives to use its official complaints channels to report concerns. These include the hospital’s telephone exchange, the dedicated complaints line (0244 406 700), the complaints portal on its website, and QR codes displayed across the facility.

According to management, complaints received through these channels are investigated promptly to ensure timely resolution and improve the quality of healthcare services.

Korle Bu Teaching Hospital extended its condolences to the bereaved family and reaffirmed its commitment to conducting a fair, transparent and professional investigation into the matter.