Bolt has announced its intention to appeal the Adentan Circuit Court's ruling, which ordered the company to pay GH₵1.9 million in compensatory damages to a passenger.

The ruling followed an incident where Justice Noah Adade, after requesting a ride discovered his personal information was being used to identify the driver.

When the vehicle arrived, it was driven by his employee, Peter Walker, who admitted to stealing Adade’s identity and registering himself as a driver on the Bolt app.

• Read also: Bolt Holdings OU ordered to pay GH₵1.9m after passenger finds his photo as driver in ride request

The court found Bolt Holdings OU negligent, ruling that the company had violated several provisions of the Data Protection Act, 2012 (Act 843), and ordered the payment of GH₵1.9 million in damages.

In a statement on Friday responding to the court ruling, Bolt clarified that the identity theft involving the rider did not occur within Bolt’s ecosystem, nor was it the result of any breach or compromise of the Bolt app or its systems.

"While we respectfully acknowledge the Court's ruling, our legal team has reviewed the decision and intends to appeal. We are confident that an appeal process will provide a more accurate outcome," part of the statement read.

Bolt also reiterated its commitment to safeguarding the privacy and security of riders' and drivers' personal data.

“As we move forward with the appeal process, Bolt remains committed to cooperating with relevant stakeholders and regulatory authorities to enhance the safety and security of our platform in Ghana,” it added.