Lightwave eHealth Solutions, developers of the Lightwave Health Information Management System (LHIMS), is accusing the Ministry of Health (MoH) of persistent fault-finding and engaging a competing firm to evaluate its work in public hospitals.

In a statement, the company said the current actions of the Ministry are inconsistent with the posture of the sector minister when he served as Ranking Member on Parliament’s Health Committee, during which he “never raised any concerns” about LHIMS’ performance and even approved the eHealth budget “with enthusiasm.”

Lightwave disclosed that in 2024, shortly after Parliament approved the NHIA’s eHealth budget, GH₵10.45 million was deducted from the allocation and paid directly by the NHIA to an unnamed Company X for monitoring.

According to Lightwave, this was done without any consultation with the vendor.

The company says Company X, which it claims has two subsidiaries and is closely affiliated with the Health Minister and his partner, has still not produced the 2024 monitoring report. Efforts by Lightwave’s lawyers to obtain the document under the RTI Act have also not yielded results.

The company noted that the same firm was again engaged in July 2025 to audit its operations, with letters sent to various health facilities. Lightwave questioned why such letters were not issued in 2024 when Company X received GH₵10.45 million for monitoring.

“If the results from 2024 were adverse, why did the Minister not raise concerns at the time after spending such a significant amount of taxpayer money?” the company queried, adding that the public deserves to know whether the company contracted for the audit is certified to undertake such work.

Lightwave also alleges that the Ministry has refused to release the latest audit report to its management or legal representatives, despite several requests.

The firm claims its Project Coordinator can confirm that, for the second time within a year, a competitor was sent to public hospitals with a “fault-finding questionnaire.”

The Ministry has suggested that Lightwave breached a $100 million contract by failing to connect 950 health facilities to LHIMS. But according to Lightwave, MoH civil servants have repeatedly explained that the remaining 500 facilities constitute only 17 per cent of the total scope and do not represent non-performance.

Lightwave further recounted a meeting held in the MoH conference room, attended by the Minister’s personal attorney, the Ministry’s attorney, MoH and GHS officials, and two directors from National Security.

The company stated that it was not informed that lawyers would be present and would have brought its own legal counsel had it known. It insisted that recordings from that meeting will be released later as the matter is likely to be referred to the International Court of Arbitration.

“As we speak, we have not shut down any of our systems. Some public health facilities remain fully operational on our platform,” the Project Manager said.

The company maintains that the Ministry has refused to meaningfully engage it since their last meeting in September, despite its readiness to continue the project.

“They only sent a proposal and a brief reply; nothing more,” said Eric Adjei.

Lightwave’s attorneys have formally requested arbitration under the dispute-resolution clauses of the contract. The Ministry’s only response, nearly two weeks later, was that the request had been forwarded to the Attorney-General’s office, although both the AG and the Office of the President were already copied in the initial correspondence.