The Electricity Company of Ghana (ECG) has indicated that its prepayment vending system in the Volta Region has been 99% restored.
This follows a nationwide system failure of the power distributors vending system and app last week.
The system and power app of the Company experienced a technical challenge last week.
This got most clients frustrated as they were unable to purchase credit for their meters and hence did not have electricity to power their gadgets.
The vending system was, however, restored in the Volta Region on Thursday, where only the vending point at the regional office was functioning.
There was a mad rush at the office compelling officials to increase vending points from 2 to 9.
Some customers shared how troubled they were when there were not able to procure power for use at home and their business centres.
“My power went off on Wednesday, I couldn’t purchase prepaid because we were told the system was down. I was very worried. But later on Thursday, we had news that we can buy at the regional office, which we heard was very crowded.
I came here and within a maximum of 10 minutes, I was served and I went back home”, said John Kofi Mawunyo, an ECG Customer in Ho.
Felicia Yaa Asantewa, another customer, lamented the occurrence and appealed to ECG to continue to work on its system to prevent such failure in the future.
The Volta Regional ECG Public Relations Officer, Benjamin Antwi, detailed that the vending system has been 99% restored in his jurisdiction.
He explained that clients issued the two categories of prepayment meters – Alpha and E-cash meters – in the region can purchase credits from their offices and all vending stations.
He apologised for the mishap and urged customers who may seek compensation to petition through the Public Utilities Regulatory Commission, (PURC) and have their cases vetted.
“If the cases are investigated and we identify that ECG is at fault, they will be compensated, but if it is the fault of the customers, there would be no compensation”, he explained.
He assured me that the power distribution company would work to prevent such an unfortunate incident from happening in the future.
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