Ghana Water Company Limited (GWCL) is facing a severe financial and operational crisis, with mounting customer debts and massive system losses crippling its capacity to deliver reliable water services.

The utility company disclosed that outstanding customer arrears have ballooned to nearly GH¢2 billion, severely hampering its cash flow.

This financial strain is directly limiting investments in essential infrastructure expansion and upgrades, ultimately affecting water supply to consumers.

While GWCL produces roughly 220 million gallons of water daily nationwide, a staggering 114 million gallons, more than half, is "non-revenue water."

Only 106 million gallons are properly accounted for and billed. This crisis is acutely felt in Accra, where a weekly deficit of 73 million gallons persists against a demand of 210 million gallons.

The Managing Director, Adam Mutawakilu, addressed these challenges at the launch of new Revenue Enhancement Teams on Wednesday, February 4.

He explained that the losses are twofold: technical losses (32%), caused by leaks from aging pipelines, and commercial losses (78%), stemming from illegal connections, meter tampering, billing errors, and outright water theft.

The newly inaugurated teams are a central part of GWCL's strategy to recover debts, curb these losses, and improve service delivery to customers